Note: This is a current product of Telehealth Services Inc. Due to their intellectual property, I will only be sharing minimum information and screen-shots necessary to show my role in this product.

iCare Navigator is an interactive patient TV and tablet experience to entertain and educate in-patients. The customer reviews and patient experience of the platform was poor and I was hired to overhaul the entire patient experience and user interface. After researching the current system, talking with customers, end users, and business stakeholders, I redesigned an entire new patient experience from the ground up.

After doing the research and interviewing many stakeholders I developed a series of different user interface mock-ups that showed how the user would interact and navigate the system.  There were many challenges, one of which was developing a single navigation interface for both a tablet (a touch interface) and a TV (a 5 button (left, right, up, down & enter) pillow speaker remote).

Below are some mock-ups that I developed for the new patient experience.

Another challenge that we faced was developing for a very range of end users; anywhere from 2 to 102 years old. Some who may or may not have had experience with tablets or remote controls. Some who may understand graphical interfaces and basic design cues. While we know we could never reach 100% of our audience, we did realize that we could change the interface to make our end users more comfortable with the system. So I designed 4 different themes, each with a particular use audience in mind. While they all use the same navigation system currently to save development time at launch, it is my desire to develop other interfaces, particularly for children, that is more dynamic and offers additional functionality.

A third challenge went beyond the interface and navigation, and that deals with how the user interacts with the system. We wanted to develop a platform that allows the patient to navigate when they want to but also guides them to use the system without forcing the user to do what we want. In order to do this, we needed to design a system that was simple and approachable.  I worked on developing an artificial intelligence engine and gamificaiton system to our ultimate goal, which was to educate the patient. This went hand-and-hand with the content that was displayed and how it was displayed, which I am also responsible for.

Although I enjoy talking about this particular area, due to intellectual property rights, I am unable to share more on this topic, however during an interview, I'll be happy to share more.